Royal Panda Reviews

1,583  Poor
TrustScore 2.5 out of 5

2.3

In the Events & Entertainment category

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Rated 1 out of 5 stars

Stay away from this casino

Stay away from this casino!
They don’t offer you any bonus they want you to lose all ur money while they seat there and laughing and watch you fall the worst live agents as well and very rude. You can’t possibly make a win you will only lose it’s more likely to win the lottery if you play than winning in this casino. And one star rating is way to much they don’t even deserve that

Date of experience: 03 April 2024

Reply from Royal Panda

Hi,
Thank you for your message, and we’re really sorry to hear that you feel like you have been scammed. We want to assure you that we are a fully licensed online casino and follow very strict regulations to ensure fairness to everyone at Royal Panda.
All of the games on our site are regulated by the gaming licenses we hold and are operated by random number generators - meaning that every outcome of every round is completely random.
All of the games are also provided by different game providers and this means you have the same chance to win at Royal Panda as you do on any other gaming site. We are unable to control the outcome of the games, and we feel that this is a good thing as it means everyone has the same chance of winning!
We hope this helps, and again, thank you for reaching out to us.
Kind regards, Royal Panda


Rated 1 out of 5 stars

This casino is the worst one I've…

This casino is the worst one I've played never win eats your money in seconds don't play it.

Date of experience: 12 April 2024

Reply from Royal Panda

Hi,
Thank you for your message. We want to assure you that we are a fully licensed online casino and follow very strict regulations to ensure fairness to everyone at LeoVegas.
All of the games on our site are regulated by the gaming licenses we hold and are operated by random number generators - meaning that every outcome of every round is completely random.
All of the games are also provided by different game providers and this means you have the same chance to win at LeoVegas as you do on any other gaming site. We are unable to control the outcome of the games, and we feel that this is a good thing as it means everyone has the same chance of winning!
We hope this helps, and again, thank you for reaching out to us.
Kind regards, LeoVegas


Rated 1 out of 5 stars

Royal Panda thiefs

Royal Panda is a complete scam I deposited over 1000 dollars in an like someone else was saying 1 minute to deposit an take your money but when it comes to withdrawal they make it so frustrating an impossible to claim iv been waiting a few days for them to process my details an they still haven't approved everything. 100 percent scam. a few days ago won 6k 3days an have been fighting the urge to not play it.but I don't think it matters cos there never going to approve the withdrawal account axxholes

Date of experience: 03 February 2024

Reply from Royal Panda

Hi Sydney,
Thank you for reaching out to us about these issues. We are really sorry to hear that there has been a delay with your withdrawal, as we always try to process them quickly and our team does work 24 hours a day to ensure they are as quick as possible.
If you are receiving an error message when trying to process your withdrawal, then please check that you are not trying to withdraw less than the minimum amount as different methods each have different withdrawal requirements.
It’s also important to note that we may also need to verify your account before a withdrawal can be completed. This is a standard process that all of our customers are subject to in order to comply with our license and regulations, to ensure that your winnings are safe and secure. To check whether we need any documents from you, simply go to your Profile in the “Verify Account” section and confirm whether there are any pending requests from us. If there are any requests then you will be able to find all of the information needed and instructions on how to upload these documents accordingly!
If these steps do not manage to resolve your issue, you can contact our support team via Live Chat where we will be more than happy to investigate this matter further to provide you with a resolution as soon as possible.
We thank you for your patience and understanding!
Kind regards, RoyalPanda.


Rated 1 out of 5 stars

I can’t anymore

Wow. Just terrible. I sign up, deposit $100, and lose it all in less than 20 minutes. I feel like I was just scammed. Just so many dead spins and not even a single feature. The price to buy the features is insane, 100x your bet so that you can win 4x back, crazy. I don’t even know what else to say. Definitely not giving them anymore money thats for sure. I don’t know how these casinos get away with being so rigged.

Date of experience: 17 March 2024

Reply from Royal Panda

Hi,
Thank you for your message. We want to assure you that we are a fully licensed online casino and follow very strict regulations to ensure fairness to everyone at Royal Panda.
All of the games on our site are regulated by the gaming licenses we hold and are operated by random number generators - meaning that every outcome of every round is completely random.
All of the games are also provided by different game providers and this means you have the same chance to win at LeoVegas as you do on any other gaming site. We are unable to control the outcome of the games, and we feel that this is a good thing as it means everyone has the same chance of winning!
We hope this helps, and again, thank you for reaching out to us.
Kind regards, Royal Panda


Rated 1 out of 5 stars

ONLY PLAY HERE IF YOU'RE RICH

I use to enjoy this casino but be aware big wins and bonuses are extremely difficult to get and if you do get one expect a low payout. Spent thousands at this casino and never ever came close to a good win. The drop bonus program is also useless never win anything even after playing 3k betting only $1. They don't offer any cash backs on losses or good promotions. The only good thing is if you win and withdraw it is quick.

Date of experience: 31 January 2024

Reply from Royal Panda

Hi Andre,

Thank you for your message. We want to assure you that we are a fully licensed online casino and follow very strict regulations to ensure fairness to everyone at Royal Panda.
All of the games on our site are regulated by the gaming licenses we hold and are operated by random number generators - meaning that every outcome of every round is completely random.
All of the games are also provided by different game providers and this means you have the same chance to win at LeoVegas as you do on any other gaming site. We are unable to control the outcome of the games, and we feel that this is a good thing as it means everyone has the same chance of winning!
We hope this helps, and again, thank you for reaching out to us.
Kind regards, Royal Panda


Rated 1 out of 5 stars

Cashing out is a ridiculous scam at Royal Panda

Still waiting on my withdrawal from late December. Royal Panda says that "outside company' does the payout and in order for them to 'troubleshoot' I had to send them my personal banking statement to PROVE that I was not paid. This is the FIRST step to get resolve instead of asking this 'outside company'. I provided that statement on Feb 2nd and now I have to wait for the investigation results. It has been 2 full weeks since proving to them that I was not paid. During this 2 months of not being paid I did not receive one single update from Royal Panda to let me know what is happening with my money. I have to inquire about it every 3-5 days. DO NOT GIVE THESE CRIMINALS YOUR MONEY. PLAY SOMEWHERE ELSE!!!!

Date of experience: 02 January 2024

Reply from Royal Panda

Hi,
Thank you for reaching out to us, and we’re really sorry to hear about your experience on our site. We want to assure you that we are a fully licensed online casino and follow very strict regulations to ensure fairness to everyone at RoyalPanda.
At RoyalPanda we follow very strict and stringent rules and regulations to ensure that we keep to the highest level of security and safety for everyone. Due to this, we may require certain documents to be verified and it is very important that these processes are carried out to the highest standards.
We appreciate that these processes might seem very complex and/or annoying, but please be assured that they are in places for everyone’s security - including yours!
We really want to help you complete these processes correctly and quickly, so if you have any questions or would like further support please reach out to our customer support via Live Chat, as they will be more than happy to help.
We hope this helps, and again, thank you for reaching out to us.
Kind regards, RoyalPanda


Rated 1 out of 5 stars

This casino is a scam

This casino is a scam. If you win and want to withdraw your winnings they will make sure you need to provide them with multiple, unobtainable documents as so you will never receive that money. Stay clear. I am speaking from experience and it's frustrating to say the least.

Date of experience: 04 February 2024

Reply from Royal Panda

Hello Hélène,
Account verification is a standard process that all of our customers are subject to in order to comply with our license and regulations, to ensure that your winnings are safe and secure. We only request documents related to the action of your account. If you're having difficulties to verify your account, you can contact our support team via Live Chat and they will be happy to assist you!
Kind regards, RoyalPanda.


Rated 1 out of 5 stars

This company is ridiculous!

Reply to their response: While they sound sincere and suggest to reach out to their team which I found that odd, as it was their team who stated "they cannot escalate the matter to Mgmt" but... "even if they could, Mgmt would state the same thing... it's 2-5 business days to receive funds...and it's CLEARLY stated on their webpage" 🙄

This company is ridiculous!! It can receive my deposit in 1 minute but claims that withdrawals can take 2 to 5 business days!!! Like WTH??? What a way to 1) have their customers continue to play out their winnings or 2) lose customers.... I did #1 twice because the withdrawals were small but this most recent one is a bit bigger.... hence, going with #2 once my funds are received, I will be closing my account. Totally idiotic as there are so many sites out there that have almost instantaneous withdrawals.... Beware and avoid this site.

Date of experience: 16 January 2024

Reply from Royal Panda

Hi Michele,

Thank you for your feedback, and we are really sorry that your experience at Royal Panda didn’t match your expectations. We always try to process withdrawals quickly and our team does work 24 hours a day to ensure they are as quick as possible.
We would love to know why so that we can improve and deliver a better experience next time.
Please do reach out to our customer support so we look into this further and deliver a better experience.

Kind regards, Royal Panda


Rated 4 out of 5 stars

Decent site

Decent site, once verified has quick withdrawals and good support team keep it up guys!

Date of experience: 01 February 2024

Reply from Royal Panda

Hi,
Thank you for your kind words, we really do appreciate you taking the time to let us know!
We really hope your experience at RoyalPanda will continue to be this great, but if you have any suggestions for us to improve then please do let us know at: support-nz@royalpanda.com
Kind regards, RoyalPanda


Rated 1 out of 5 stars

Blocked if you win!

After 3 months signed up to this casino, I started to win. I requested 2-3 withdrawals per week for about 3 weeks straight and without any explanation, they blocked my account! I got on a lucky streak and clearly they didn't like it. I am still going back and forth with their customer service to try and find out why I've been blocked and there's still no answers! At all! I was told "this was normal procedure". Very disappointing and worrying experience. I still have money locked in there and I don't know what to do.

Other than that, half the blackjack dealers are asleep at the tables and they are beyond miserable! Very poor experience from this casino, make sure it's last on your list!

Date of experience: 27 December 2023

Reply from Royal Panda

Hi,

Thank you for letting us know about your experience, and we’re really sorry as it’s not the one we want you to have.

We have sent you an email through Trustpilot so we can get some details from you so we can look into this further.

Thank you for your patience and understanding.

Kind regards, Royal Panda


Rated 5 out of 5 stars

Great casino.

If you are looking for a casino with fast responding support and fast verifications you should definitely use Royal Panda Casino. I am very pleased to say that everything went smooth from verification process to my first withdrawal. Usually only take 1 business day for me to recieve my money. 5/5!

Date of experience: 01 January 2023

Reply from Royal Panda

Hi Christofer!

Fantastic to hear this, wow!
Many thanks for leaving this nice review here! Wishing you a great week.

Best,
Royal Panda


Rated 1 out of 5 stars

I’m from Ontario and I had made an…

I’m from Ontario and I had made an account a year ago.Yesterday I deposited $40 and ended up winning $120. Upon withdrawing, Royal Panda decided I needed to make a new account under their new Ontario license, removing all my funds completely. So essentially they let me play, spend money and then when I won they decided I’m not aloud to keep the money. I wouldn’t recommend Royal Panda for shady business practices.

Date of experience: 22 April 2023


Rated 1 out of 5 stars

Very bad site new owner leo vegas

Very bad site new owner leo vegas, it looks like it was sold to wolves in sheeps clothing!! This site went from excellent to worst!!

Leo Vegas has purchased Royal Panda for a reported fee of €60 m. An additional maximum of €60 m will be paid in a 12 month earn out if the following targets are met. The company must achieve at least €50 m in Net Gaming Revenue (NGR).

Date of experience: 16 May 2021


Rated 5 out of 5 stars

Customer Support is always good

Customer Support is always good. Most important thing is Royal Panda staff are supportive they often call us and remind that pls play carefully. Kindly play how much you can afford with. I think they won't and will not cheat any Customer.

Date of experience: 30 March 2021


Rated 5 out of 5 stars

I have played in many online casinos…

I have played in many online casinos over past few years and would easily rate Royal Panda as the best overall experience for the following reasons:
1) available slots - largest variety I have seen including my favorite Pragmatic games.
2) great bonus options
3) speed of payment - this is the most important factor on how I rate casinos. Many use stall tactics when you request withdrawal hoping you will end up reversing payment and losing your winnings but Royal Panda verified my documents, approved withdrawal and sent money in less than 1 day - amazing !
Stu

Date of experience: 17 March 2021


Rated 5 out of 5 stars

I had been associated with the site…

I had been associated with the site since last three years, customer care services are very nice and helpful. A large variety of game and hassle free withdrawal on winning amount is the prime priority of the site. I suddenly surprise to see a large winning amount and the withdrawal had done without any problem. Thanks Royal Panda keep it up.

Date of experience: 09 March 2021


Rated 5 out of 5 stars

SULTANPUR ROAD BEST DHABA

We were on the way to varanasi from noida and were looking for a place having decent lunch in route so that we can carry on our journey and not waste much time in the city in finding a good restaurant. First of all, the food was awesome and staff were well behaved. Good ambience and seating area. It's located outside the city that helps you to carry on your travel without spending time in the city traffic.

Date of experience: 22 January 2023


Rated 1 out of 5 stars

upload here a photo of you holding the same driving license next to your face in order to complete

Is this how these guys asks everyone to verify themselves..??


We kindly ask you to upload here a photo of you holding the same driving license next to your face in order to complete the verification. Please make sure that the photo is clear, and that the resolution is as high as possible. We recommend quickly checking photo before sending it. Once zoomed in any text should be clear enough to read, and images should be identifiable.

Date of experience: 15 February 2021


Rated 5 out of 5 stars

So far really a good online casino

So far really a good online casino. I love to spend my free time here, nice bonuses, customer service is top-notch, big game library withdrawals are fast, what could a gambler desire more. I recommend it to anyone who likes to gamble!

Date of experience: 18 August 2021