688 total
Sabine has been an absolutely delightful and extremely helpful host. Not only does she assist me with queries at a timely manner, I get efficiency and excellent customer service. The experience she carry’s is evident in her customer service skills. Thank you for everything you have assisted me with
Date of experience: 07 September 2023
Overall not a bad site, easy to navigate and a good selection of games. Customer service is very quick and nice to talk to someone that doesn't use "cut and paste" response
A few small negatives, the profit and loss tracker for the games, updates before your spin is complete so you can tell whether you've won or not before your turn has ended. Withdrawal processing time looks to be very, very slow judging by their T&Cs, have read a mix bag of reviews, so hopefully it is quicker than the 3-5 working days stated. If it is score would definitely be worth 5 stars
Date of experience: 08 November 2022
Reply from MansionCasino
Hello and thank you for your elaborate feedback. We're glad to learn that you find the games we provide pleasurable and that you are happy with the service you received from our Customer Support Team. Nevertheless, we would like to address your concerns. Firstly, in terms of the Withdrawal processing timeframes, we now strive to release the pending funds in a shorter period of time. In regards to the profit and loss tracker of our games, your suggestion has been duly noted and will be taken into serious consideration for our future improvement prospects. In case you happen to need any additional assistance from us, please feel free to reach out to our devoted Customer Support Team at any given time!
I won and little bit but you guys will do anything and force the player to cancel pending withdrawal
Date of experience: 04 August 2023
Reply from MansionCasino
Hello Jon. Thanks for taking the time to give us your feedback and we are very sorry to hear that you’ve had a negative experience with us when trying to withdraw funds. As a fully licenced and regulated gambling site we are required to make certain verification checks before withdrawals are processed. This is to ensure that money is paid to the correct person and to protect our players. Remember that once your account is fully verified, you won't need to go through this process again the next time you want to withdraw. Lastly, kindly provide us with your account username or registered email so that we can investigate your case further, if you don’t wish to share that information here, then please get in touch with our customer support team.
Best casino online! Very honest agents and vip managers .. also have amazing slots and gaming roulette,, i feeling happy with enjoying playing in mansion casino ,, regards
Date of experience: 22 May 2022
Reply from MansionCasino
Hey there and thank you so much for your positive review! We are thrilled to hear about your experience at MansionCasino.com! If you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or on live chat.
Hi there I’m Do4 love I’m playing in this casino for 4 years now it’s amazing the live casino and the slot you have multiple option in the slot machine, and when you are deposit and withdraw it’s easy and special. Thanks for Mr Carl He’s a great account manager and always there when we need him as a player. and he is the biggest reason that we play MANSIONCASINO
Yours : DO4LOVE
Date of experience: 24 January 2023
Reply from MansionCasino
Hello Saad and thank you for providing us with your elaborate feedback. We're truly glad that you have enjoyed all 4 years of your experience here with us both in terms of games, withdrawals and most importantly - the service and VIP treatment you received from Account Manager - Carl Slim. We're sure that he will be very pleased to see your kind words and due to this we will make sure that they reach him. In the future, please do not hesitate to rely on his dedication and professionalism whenever you are in need of assistance or have any queries. And lastly, please also note that our friendly Customer Support Team is also available 24/7 and can be reached via Live chat, Phone or Email.
Randy was exceptionally helpful I was very very impressed with this casino so far
I would like to also add my friend signed up here aswell at my recommendation she has a good win her account was verified and her money in her bank 24 hours on the dot we are both highly highly impressed with this casino one of the best we have come across
Date of experience: 14 March 2023
Reply from MansionCasino
Hello there! We are glad to hear that you had such a good experience dealing with Randy and will be sure to pass on your positive comments to him. If you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or on live chat.
DON'T BELIEVE THE BAD REWIEWS
My experience was absolutely 💯
Brilliant i had a big win was paid within 48hrs .The customer service is the best. I won't be gaming anywhere else except with Mansion Casino. Keep up the good work.
Date of experience: 16 December 2022
Reply from MansionCasino
Hello. Thank you for your feedback and positive review. We're truly glad to learn that your overall experience in MansionCasino.com has been satisfactory and that you were lucky as well! You may rest assured that in the future, should you need assistance, you can always proceed to rely on the prompt service of our friendly Customer Support Representatives. They are available 24/7 and you can reach them via Live chat, Phone or Email.
My partner had been playing with mansion for years now under low bet of .20 to .40. Its beyond his wildest dreams that he will hit the must drop jackpot of nearly €30,000 under .40 bet.
It was crazy especially my partner was not working because of the previous lockdown.
And Mr Rob was so kind and the people behind it to acknowledge the win and arrange the payment or withdrawal promptly. We wer overwhelmed by their professionalism on dealing with us...tho we are not a VIP high better. All the time we were thinking online casino is a scam...but we highly commend mansion casino for its credibility... job well done to all of ye👏
Date of experience: 07 June 2022
Reply from MansionCasino
Hello there! We are thrilled to hear about your most recent winnings with us and that we have fulfilled your expectations when it comes to our service! Thank you for taking the time to leave a Trustpilot review on your positive experience and we look forward to welcoming you back at our platform. We wish you good luck and our Customer Support team remains at your disposal at all times.
I was a bit sceptical to be honest by reading the reviews. I won over 500 and withdrew it took 3 days but I got my money without any hassle. I uploaded all the verification documents after my withdrawal request without prompting so I didn't have any issues. Yes the withdrawal Time could be improved as most casino offer fast withdrawal usually within hours but its in the t's and c's so can't argue with that.
Date of experience: 02 May 2022
Reply from MansionCasino
Hello Suaad! Congratulations on your winnings! We’re happy to hear that you've had a pleasant experience so far. The verification process is a mandatory activity for the safety of our players, but once done, cashing out becomes a smooth process. Good luck with your gaming, we are here if you need anything else.
Deposited $60 first time playing here. I made a withdrawal and submitted my documents for verification. They were verified within a few hours which was very nice. They said my e-transfer can take up to 5 business days which is kind of a long wait but ill wait it out. I will provide an update regarding the processing time and how this with-drawl process is going.
Date of experience: 27 January 2022
Reply from MansionCasino
Hello Steven, we are thrilled to learn about your positive experience and congratulations on the winnings. As a licensed operator we commit to comply with the regulatory guidelines in each jurisdiction we operate but we also make sure our players being reunited with their respective withdrawals - as quickly as possible. Please feel free to reach out to us if you'd need anything via phone, chat or E-mail (24/7).
just joined up spoke with an agent called Ryan was extremely helpful and patient and helped me through verification most companies don't care the customer service was brilliant can't wait too play now on mansion casino once verified! cheers too Ryan for making it easy
Date of experience: 30 May 2022
Reply from MansionCasino
Hello Gareth! Thank you for taking the time to provide us with your 5-star Trustpilot review. We are happy to hear that you are satisfied with the customer service we provide. Ryan and the rest of the Support Team remain at your disposal 24/7 - bank holidays included. Have a good day.
My partner decided to have a flutter (against my advice). She deposited via her high street bank debit card (absolute standard card, normal well known bank), but was then told she wouldn’t get the sign up bonus due to the method payment.
Clever, very very clever.
One to avoid I think.
Edited: despite their dismissive reply below, there is nothing to suggest in their t&c that payments from well known, high street, bricks and mortar banks won’t qualify for the bonus. That was the reason they gave and it’s not shown anywhere.
As I say, one to avoid.
Date of experience: 03 January 2023
Reply from MansionCasino
Hello and thank you for your feedback. We’re disappointed to hear about your negative experience with us so far. Please be advised that we have internal policies and regulations which we need to follow strictly. Specifically for the Welcome Bonus, we have attached the T&Cs here for your convenience: https://play.mansioncasino.com/promotions/welcome-bonus/. If you would like to discuss any specifics about your case, please contact our Customer Support team and we will be glad to advise further.
Hi dear
I hope the site will be developed and sports betting added.
Putting a bonus every week instead of once a month, which is a quick spin or a gambling amount or other things.
Put only one prize and inform the gamblers to enter the draw, you must bet a certain amount in order for his name to be registered in the raffle list, and the prize of course is of your choice.
Date of experience: 24 October 2022
Reply from MansionCasino
Hello! Thank you for your positive review and detailed feedback. At Mansion we are truly dedicated to providing superb user experience and, rest assured, new features and sources of entertainment are coming up in the future! We look forward to welcoming you back at our humble MansionCasino.com family.
I’m quite new to this casino but can say I’m happy so far. Always remember you are going to lose sometimes and I only see it as a form of entertainment and bet small. But can say that extra spins and bonuses do come in quite a lot - not like some of the other websites. They take a little longer to pay out but this is written on their terms and conditions and have always paid within the three days.
Date of experience: 24 January 2022
Reply from MansionCasino
Hi Samantha! As a responsible gambling provider we are more than glad to hear you are feeling comfortable with your time spent with us. We aim to ensure superb experience four our members and reading reviews, such as yours, feels highly rewarding. Nonetheless, if you need assistance or if you have a query please contact our Customer Support team.
Worth a laugh. Deposited got my bonus and played after you updated pragmatic play. Not even one scatter absolutely noting. Put your money elsewhere people. It's always this casinos with better reviews and i don't understand how they go by with good reviews. Not coming here anymore for certain
Date of experience: 21 January 2022
Reply from MansionCasino
Hello Lucia, we highly appreciate you taking the time to provide your feedback. Please note that we work only with licensed and regulated game providers, so it’s all a matter of luck in the end. If we can provide any further assistance, please contact our Customer Support so we can discuss the matter and find a way to meet your expectations. Have a great day!
This is really a dangerous site, be aware. Very generous welcome offer, but the games (especially the table games) are biased. Made many check on long periods of times and games, the results are wildly tilted to the house side, above any statistical logic.
I wish I could protect better on future gamblers, but go to respectful sites, don’t throw your money away. Gambling should be fun.
Date of experience: 19 March 2022
Reply from MansionCasino
Hello! Thank you for your TrustPilot feedback. We remind that both our slot and table games are governed by our licensing agreement and are a subject of thorough and constant testing. Each card being dealt and each slot round is a matter of luck and we pride ourselves on the level of safety we offer to our players. The aforementioned safety is due to the RNG system which we have in place (which is monitored by the regulatory body in the relevant jurisdiction). We stand by your words that gambling should be fun and our players being responsible takes utmost priority. Please feel free to contact our Customer Support team via phone, chat and/or E-mail (24/7).
Advisor I spoke to (Bob) was the only person who has been able to fix this issue. My account was blocked and the previous advisors kept telling me to turn my phone off and back on again and clear the cookies - Bob took his time to understand what the issue was. He kept me updated along the way and got the problem fix! Great service
Date of experience: 17 August 2022
Reply from MansionCasino
Hello Claire! Thank you for your positive Trustpilot review. We are extremely happy to hear that you are satisfied with the level of service we provide on our platform. Superb user experience is something which we put high emphasis on, so it feels rewarding to hear your feedback. Have a great day ahead.
Boring boring boring. Nothing happens, literally. Press the spin button repeatedly and nothing rolls in, what's the point? If you're going to play this casino make sure you have some matchsticks to hand to keep your eyelids open because you will turn into a zombie playing their games
Date of experience: 10 October 2021
Reply from MansionCasino
Hello Colin. We are sorry to hear about your experience, however losing and winning are both part of the normal flow in a licensed casino. We provide hundreds of games from many of the leading games providers on the market for this purpose exactly – in case you find yourself in a session where you don’t particularly like the outcome, you can choose from a huge variety of different providers and game variations. In case there is something specific we can help with, just contact us and we will be glad to assist you. Have a great day ahead!
Withdrawal time and verification is incredibly long and drawn out compared to every other online casino I have tried. And noone updates you properly. Despite sending all documents as requested. They also do not process withdrawals on weekends so despite my request being placed at 8:33 am on a Friday it is not being processed till the Monday. Trying to withdraw from this site is almost impossible.
So they reply but no change.. update they have now told me they can take 5 yes 5 working days to release to your bank wish may take another 3 so if you withdraw on a Friday you could be waiting 2 weeks.
They obviously don't want to pay out so tou deposit more whilst u wait and lose you're winnings.
Date of experience: 24 June 2022
Reply from MansionCasino
Hello Jack. Thank you for your honest feedback and we are sorry to hear that our withdrawal process led to your dissatisfaction with our platform. Please note that we aim for our players to be reunited with their respective cash outs in a timely manner whilst also following the regulatory guidelines. In addition, we'd like to remind you that the withdrawal timeframes are outlined in the terms and conditions which you have read and accepted during the account creation. Despite that, we will be more than happy to discuss your most recent experience at Casino.com and our Customer Support team is here to assist (24/7). Have a good day ahead.
Further to previous review I confirm this company are gaining customers with the promise of loyalty bonuses which they then do not pay ! This company do not operate within gaming board regulations either in Gibraltar or U.K.
they obtain money with fraudulent loyalty claims and then when bonuses are claimed they do not pay out ! This company are cheats !!!!!
Date of experience: 14 March 2022
Reply from MansionCasino
Hello Rod! At Mansion Group, we are licensed and regulated by the globally respected UK Gambling Commission and Gibraltar Gambling Commissioner, both of whom are recognised for their stringent standards. We would like to discuss your experience on our platform further, so please feel free to contact us via phone, E-mail or Live chat (24/7) at a convenient time for you. We hope to hear from you soon.
