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Gammal 2015-01-10, 22:01   #34
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Fick precis tag på dom via livechatt på deras sida, jag hittade på ett annat namn än mitt eget samt en annan emailadress än vad spelkontot är reggat i och sen skrev jag en påhittad fråga, självklart svarar dom då. Jag har "suddat ut min riktiga email och användarnamn därav alla (X), se nedan:

Chat started on 10 Jan 2015, 08:28 PM (GMT+0)

(08:28:49) *** Visitor 28879135 joined the chat ***
(08:28:49) Calle: hi! can you tell me more about your bonus and rules
(08:29:47) *** Nicolas joined the chat ***
(08:29:49) Nicolas: Hello
(08:29:56) Nicolas: Sorry for the waiting
(08:30:26) Nicolas: We have a 100% for deposit bonus up to 100€
(08:30:32) Calle: no problem.
(08:30:44) Calle: ok, but i have another question
(08:30:47) Nicolas: You have to play 50 times the amount of the bonus to have it definitively for you
(08:32:40) Calle: i have made a withdraw on accountname: (XX) and my email is [email protected] , it is 1000 euro, i made that withdraw before 19th of december 2014, that account is verified, but you are not answering when i contact you, what is happening with my withdraw??
(08:33:00) Nicolas: Have you sent us some email ?
(08:33:11) Calle: of course! 4-5 times
(08:33:22) Nicolas: Let me check
(08:33:57) Calle: the last answer i got was on the 31th december
(08:34:19) Calle: from you, and you said you didnt know what was taking so long and you was gonna contact paymentdepartment
(08:35:28) Calle: i am really tired of this and i want my money
(08:35:46) Calle: have waited almost a month now
(08:36:19) Nicolas: It's very strange, the request has been transferred, you should already have your money
(08:36:55) Calle: ok, give my the transfercode in that case so i can track the transfer with skrill
(08:37:02) Calle: because i dont have any money on my skrillaccount
(08:37:16) Calle: i havent got any email from you saying that you have paid out it either
(08:37:35) Calle: sounds to me you are lying
(08:37:56) Calle: but give me the transfercode so i can check if it is correct
(08:39:07) Nicolas: What I wanted to say, it's not normal your withdraw has not been processed yet
(08:39:17) Calle: no its not
(08:39:19) Calle: i agree
(08:39:37) Calle: so can you help me?
(08:40:01) Calle: ive been trying to get intouch with you for weeks now you are my first contact for a long time
(08:40:26) Calle: havent got any answer on email or nothing on my emails to you
(08:40:31) Nicolas: I've just get back from holliday
(08:40:41) Calle: okok
(08:40:47) Nicolas: So, I will ask in the office Monday to the responsible
(08:41:39) Calle: ok, then ill wait. But can you please remember this now so you can email me about the case on monday so i know
(08:41:50) Calle: (XX)@hotmail.com
(08:41:57) Calle: username: (XX)
(08:42:26) Nicolas: As soon as I have an answer about your withdraw, I will contact you
(08:42:47) Calle: ok, thank you! been waiting so long for this
(08:48:37) *** Nicolas left the chat ***
(08:49:08) *** Calle left the chat ***

Direkt efter vi pratat klart gick livechat offline så dom vill väl inte prata om fler problem. Frågan är ju också om jag inte hade vetat att man kan spåra uttag med skrill o bett om transferkoden så kanske han inte hade brytt sig om att kontakta ansvariga på måndag. Men det är ju dock bara rena spekulationer från min sida men efter alla turer me de här skitbolaget så blir man aningen misstänksam att dom gör allt för o blåsa en.

Man hade ju kunnat spåra totalt i chatten när han säger han ska kontakta dom måndag, ytterligare ursäkter och tid att vänta, men vi får väl se hur detta löser sig. Någon annan som fått nån kontakt?

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