Chat started on 26 Sep 2016, 10:00 AM (GMT+0)
(10:00:26) *** Me joined the chat ***
(10:00:26) Me: Hello, I have completed the turnover of my bonus now. Could you please add the points from the sportsbook manually?
(10:01:27) *** Irina joined the chat ***
(10:01:28) Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly.
(10:02:02) Irina: Thank you for your message. I will check it out for you. Kindly hold on please.
(10:04:33) Me: Okey, thanks
(10:09:57) Irina: Your withdrawal will be cancelled sir because you have made bets under the odds 1,8 and it's not allowed
(10:10:26) Me: I have not yet made a withdrawal
(10:11:18) Me: How much do I have left to turnover then?
(10:11:56) Irina: You have already turned it over but you won't be able to withdrawal sir
(10:12:36) Me: Wait what do you mean?
(10:13:02) Me: Where does it say I am not allowed to place bets below 1.80 in odds?
(10:13:25) Irina: Sport Betting Bonus Terms & Conditions For your first deposit we will give you a welcome bonus up to a maximum of 100€ In the field of sports betting and live betting a withdrawal request of the entire deposit amount incl. Granted bonuses will be carried out if the bet has been placed and billed at least 10 times, and settled. The minimum odds is 1.8. Mr Ringo reserves the right, if bonus rules have been violated, during an active bonus, against the sports betting rules to empty or delete the account of a bonus and any winnings. If the customer bets on two or more game outputs of the same betting event, only the use of the first outputted betting slip is solely attributed to the wagering requirements. Bonuses that have not been used can not be transferred to any other betting platforms. In sports betting, there is no limit on the maximum bet amount.
(10:14:15) Me: This is not my first deposit, can I speak to someone in charge of this?
(10:16:43) Me: These are the terms and conditions I got in the mail with the bonus: "Terms & Conditions This bonus is applicable to Casino & Sportsbook. This bonus is open to existing players only. Minimum deposit is 200 SEK (or currency equivalent). Wagering is 35x Free Spins Win + Bonus Maximum bonus 2000 SEK (or currency equivalent). Maximum cashout from this bonus is 20000 SEK (or currency equivalent). This bonus expires on 15.09.2016."
(10:16:45) Irina: Sure, you will receive a email by our legal department they will go through your case
(10:17:29) Irina: The terms and conditions are on our page sir
(10:18:09) Me: Can you provide me with the exact link to where it says the bonus will be cancelled if I place bets of less than 1.8 in odds?
(10:18:24) Irina:
https://www.mrringo.com/en/bonus
(10:20:48) Me: Okey, but that page doesn't link to my bonus. It only links to other bonuses. My bonus had the code "FUNANDGAMES"
(10:20:59) Me: This is the mail about my bonus:
(10:21:11) Me: Visitor uploaded: Skärmavbild-2016-09-26-kl.-12.20.43.png URL:
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(10:21:21) Irina: It does not matter, the terms and conditions are the same for every bonus
(10:21:30) Me: Visitor uploaded: Skärmavbild-2016-09-26-kl.-12.20.40.png URL:
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(10:22:52) Irina: See our bonus page for more details
(10:27:59) Me: I am shocked about this, as it is worded I understand that bets that count towards the turnover have to be over 1.80 in odds. However nowhere does it say that bets below it will cancel the whole bonus.
(10:29:14) Me: I have been playing on a few other sites and they have also had minimum odds turnover requirements. However once if you place a bet below the odds requirement it does not cancel your whole bonus, just does not count towards the turnover.
(10:30:41) Irina: General bonus conditions Minimum Deposit amount is 20€. This promotion is only valid for new customers only. The new customer bonus at Mr Ringo is to be used only once per customer and / or per household / computer. Bonuses unless otherwise explicitly stated by Mr Ringo, are limited to one person per household / computer. Bonuses are awarded exclusively to new deposits, unless otherwise stated. When more than one bonus is valid, the bonus offer with the longest remaining time will be credited to your game account. Multiple logins are not permitted. Mr Ringo reserves the right to withhold bonuses and winnings that have been obtained by illegally established accounts, to delete all other accounts and to issue a game ban. Bonuses can be deactivated as desired, provided the player has not yet begun to play with the bonus. For this, please contact customer service. Credited bonuses are valid up to 4 weeks, unless otherwise specified. The casino reserves the right to cancel all of the remaining bonuses and resulting profits accrued within the valid period if they were not settled before the deadline specified. Requests for a withdrawal before reaching the minimum wagering requirement, could invalidate your bonus and winnings. The granting of bonuses is entirely at the discretion of Mr Ringo. Mr Ringo reserves the right to change, terminate, reclaim, or refuse bonus promotions at its discretion. The maximum amount that can be paid out from a bonus is 2000€, unless otherwise stated.
(10:32:21) Me: Okey, I understand that you have the right to basically do whatever you want once I have deposited money. However this kind of action is not fair. I have not intentially tried to break any rules.
(10:32:43) Me: This is all because I placed 1 bet of around 300 SEK at odds below 1.8?
(10:33:20) Me: Apart from that I have placed bets of a total of more than 35 000 SEK at odds above 1.8 and spent more than 35 000 SEK in the casino.
(10:33:41) Irina: Okay, any further questions please let it get handled by our legal department I can not make any desicions or anything.
(10:34:07) Me: Okey, I understand. When will the legal department contact me?
(10:42:39) Me: Or do you have a mail I can contact them at myself?
(10:43:08) Irina: They will contact you within 24 hours sir
(10:44:34) Me: Okey at my email
[email protected] ?
(10:44:44) Irina: Yes that's correct
(10:44:49) Me: Okey, thanks.
(10:48:28) Irina: If you have any more questions, we are happy to help. Have a good day.
(10:48:42) *** Me left the chat ***