Hej, jag vill starta en tråd som ger råd åt andra användare hos sharps om olika bookies. Dela gärna med er av era erfarenheter av hur bookies behandlar oss!
Jag kan starta tråden med mina erfarenheter av 888sport.com idag:
Jag väntar på en utbetalning från dem till mitt Neteller, jag har valt att använda en e-wallet för snabba in och utbetalningar.
ID Date & Time Amount Status Confirmation Number Total Paid More Details
1 8/25/2010 at 3:38 PM SEK2,100.00 In Process 117128723203 SEK0.00 None
Jag försöker nå deras kundservice via deras chat:
You have been placed in a queue.
Please wait, a Chat Representative will be with you shortly.
You are currently number 1 in the queue.
We apologise for the delay. We will assign you to an agent as soon as one is available.
The average amount of time a customer has to wait is 00:16.
Efter 30 minuters väntan får jag informationen:
There are no agents available to chat to you at the moment. Please try again later.
Jag försöker ringa på skype till toll free 020 -nummer men det funkar inte. Kanske inte går när jag e i Asien?
Jag provar med chatten igen:
Welcome to 888sport Live Chat
You have been placed in a queue.
Please wait, a Chat Representative will be with you shortly.
You are currently number 1 in the queue.
We apologise for the delay. We will assign you to an agent as soon as one is available.
The average amount of time a customer has to wait is 00:24.
Jag ska skicka ett e-mail och se om jag får några pengar eller något svar inom
3 dagar...
Det e inte höga odds på att jag måste skicka in ID-handlingar, men det kommer de väl säga efter tre dagar, inte direkt efter min utbetalningsorder.
Efter att kollat upp mer noga på deras site blir jag förskräckt:
Neteller
Total Timescale:
Details: 4 - 5 business days
More Details
Jag kanske får mina pengar efter EN VECKA till Neteller. Det kan de göra direkt eller inom 6 timmar iaf.
Sammanfattning av det hela e att 888sport vill inte att pengar lämnar deras site!
Fick kontakt med chatten:
It says on your site it takes 4- 5 business days for me to get my money to my Neteller account
[email protected]: Other sites give me the money within 6 hours
[email protected]: some of them INSTANT
Timo K.: sorry we have a different policy than others
[email protected]: can you explain the policy for me?
Timo K.: your funds have been paid yesterday and you should receive it tomorrow.
In our terms and conditions you will find all explanation for the policy
[email protected]: can not you give me the answer?
[email protected]: Is that service
[email protected]: I have to find it my self you do not know the policy?
Timo K.: ok I can answer this no worries
[email protected]: what is your policy?
Timo K.: our cash out policy says for a Neteller
Timo K.: one day in process within our company and then 1-2 Business days until you receive it
[email protected]: why that policy?
Timo K.: if you bear with me I will find you the link from the website
[email protected]: I ask why?
Timo K.: this is a business decision from our management
Timo K.: I can't tell you why they decided this.
[email protected]: Ok thank you for your business
Fick även ett e-mail från Paul:
Response 27/08/2010 12.54 PM
Dear Tim,
Thank you for contacting 888sport, my name is Paul and it is a pleasure to assist you today.
I have recently been chatting to you on our chat facility and unfortunately there appears to be a technical fault with this contact medium.
Tim, your cashout for 2100 SEK was released on the 26th August 2010, these funds were split into two payments, one of 2000.01 SEK and the other 99.99 SEK both payments will reach the required destination, but they may not arrive at the same time, please allow 2 business for the funds to reach you.
If you do not receive the funds by the end of business today on Monday 30th August, please contact our transaction department at
[email protected]. It would be great if you could also attach a copy of your account/statement to show the funds have not been received.
I apologies for the delay in receiving your funds, as in our Withdrawal Policy, 'we want members to receive their winnings as soon as possible, and we do our utmost to keep the time frames stipulated. Please be aware however, that some cashout methods are completed via third parties, and delays beyond our control may occur'.