M: Welcome to Live Help, my name is Mark C. How can I help you today?

P: Hi there Mark.

P: I just wanted to ask you how long time it takes for me to get my Free Bet. I talked to Rachel earlier this day but I forgot to ask her.

M: Hi there

M: Can I get your name and username and I'll take a look?

P: xxxxxxxxxxxxxxxx

P: xxxxxxxxxxxxxxxx

M: Could you confirm your Mother's maiden name please Patrik?

P: xxxxxxxxxxxxxxxxx

M: Thanks, and finally your date of birth please.

P: xxxxxxxxxxxxxxx

M: Thanks. One moment please Patrik.

P: Sure thing

M: Ok I'm afraid that as your deposit method is Moneybookers you don't currently qualify for a free bet Patrik. We don't accept Moneybookers as an eligible source for free bets due to abuse of this in the past.

P: What? Rachel didn't mention that to me. She said I had this €50 Free Bet

M: One moment please and I'll check that for you.

M: Apologies for the delay Patrik.

P: No worries

P: (While you are looking for answer I've been checking out your website and I can't find any information saying that Moneybookers ain't qualified for the FreeBet. It doesn't say at the affiliate (www.oddsportal.com) either)

M: It would be in the T&C's of the offer you signed up for. The reason Rachel didn't mention it is that you didn't have it as a payment method at the time.

P: Since she didn't say anything about this I assumed it wasn't any problems.

M: Apologies that it wasn't mentioned but there is a list of T&C's that need to be met in order to qualify for the free bet. This is the list - http://www.paddypower.com/popup/cond...t_ppc_t&cs.htm

P: Was this one supposed to be in the welcome-mail I got from you? 'Cause I haven't seen this one before

M: No, it wouldn't be part of that mail I'm afraid.

P: Then I didn't get that one. I read the mail and there were no such information.

M: It would be available at sign up, but as you didn't click through an affiliate link from another site it wasn't available to you. The €50 free bet Rachel put on the account was a goodwill gesture.

P: I clicked thourgh a affiliate-link: http://www.paddypower.com/ppc-pages/...FF_ID=10003773

M: It hasn't triggered on the account though, which is why Rachel had to add a note to state that we would need to manually match your first qualifying stake.

P: Which goes over to http://www.paddypower.com/bet

M: I apologise for the inconvenience Patrik, but we can't match a free bet when Moneybookers is the deposit method. It leaves us open to fraud, which has happened in the past.

P: But I wasn't given this information?

M: Ok, let me see if there is anything I can do for you here.

M: One moment please Patrik.

P: I do understand your point of view but if I'm not given the information I can't possibly done something wrong.

M: I understand what you mean, just a moment please.

P: Sure. Thanx

M: Ok Patrik, I have been able to award that free bet as a once-off goodwill gesture. All you need to do is make a selection and on your bet slip you should see an option to "Use Free Bet". Clicking that will generate the stake automatically.

P: €50?

M: Yes.

P: Thanks a lot Mark! I'm very pleased with your help here!

M: Thats good to hear, and apologies for not being informed of this on the previous chat.

M: Is there anything else I can help you with in the meantime?

P: No worries. You helped me out.

P: No thanks. Have a nice evening!

M: You too.

P: Thanks, bye.

The session has ended!