M: Welcome to Live Help, my name is Mark C. How can I help you today?
P: Hi there Mark.
P: I just wanted to ask you how long time it takes for me to get my Free Bet. I talked to Rachel earlier this day but I forgot to ask her.
M: Hi there
M: Can I get your name and username and I'll take a look?
P: xxxxxxxxxxxxxxxx
P: xxxxxxxxxxxxxxxx
M: Could you confirm your Mother's maiden name please Patrik?
P: xxxxxxxxxxxxxxxxx
M: Thanks, and finally your date of birth please.
P: xxxxxxxxxxxxxxx
M: Thanks. One moment please Patrik.
P: Sure thing
M: Ok I'm afraid that as your deposit method is Moneybookers you don't currently qualify for a free bet Patrik. We don't accept Moneybookers as an eligible source for free bets due to abuse of this in the past.
P: What? Rachel didn't mention that to me. She said I had this €50 Free Bet
M: One moment please and I'll check that for you.
M: Apologies for the delay Patrik.
P: No worries
P: (While you are looking for answer I've been checking out your website and I can't find any information saying that Moneybookers ain't qualified for the FreeBet. It doesn't say at the affiliate (
www.oddsportal.com) either)
M: It would be in the T&C's of the offer you signed up for. The reason Rachel didn't mention it is that you didn't have it as a payment method at the time.
P: Since she didn't say anything about this I assumed it wasn't any problems.
M: Apologies that it wasn't mentioned but there is a list of T&C's that need to be met in order to qualify for the free bet. This is the list -
http://www.paddypower.com/popup/cond...t_ppc_t&cs.htm
P: Was this one supposed to be in the welcome-mail I got from you? 'Cause I haven't seen this one before
M: No, it wouldn't be part of that mail I'm afraid.
P: Then I didn't get that one. I read the mail and there were no such information.
M: It would be available at sign up, but as you didn't click through an affiliate link from another site it wasn't available to you. The €50 free bet Rachel put on the account was a goodwill gesture.
P: I clicked thourgh a affiliate-link:
http://www.paddypower.com/ppc-pages/...FF_ID=10003773
M: It hasn't triggered on the account though, which is why Rachel had to add a note to state that we would need to manually match your first qualifying stake.
P: Which goes over to
http://www.paddypower.com/bet
M: I apologise for the inconvenience Patrik, but we can't match a free bet when Moneybookers is the deposit method. It leaves us open to fraud, which has happened in the past.
P: But I wasn't given this information?
M: Ok, let me see if there is anything I can do for you here.
M: One moment please Patrik.
P: I do understand your point of view but if I'm not given the information I can't possibly done something wrong.
M: I understand what you mean, just a moment please.
P: Sure. Thanx
M: Ok Patrik, I have been able to award that free bet as a once-off goodwill gesture. All you need to do is make a selection and on your bet slip you should see an option to "Use Free Bet". Clicking that will generate the stake automatically.
P: €50?
M: Yes.
P: Thanks a lot Mark! I'm very pleased with your help here!
M: Thats good to hear, and apologies for not being informed of this on the previous chat.
M: Is there anything else I can help you with in the meantime?
P: No worries. You helped me out.
P: No thanks. Have a nice evening!
M: You too.
P: Thanks, bye.
The session has ended!