Torskade 1700SEK igår p.g.a. "ful-void" av BF på redan matchade spel(MLB). Det kom ett Void-mail en dryg 1 timme efter spelen, mailade tillbaka men har inte fått något svar ännu. Har ni varit med om någonting liknande?
Mail korrespondens:
Till: ""
[email protected]"" <
[email protected]>
Skickat: söndag, 9 juli 2012 0:27
Ämne: I want an explanation!
The outcome of my confirmed and matched bet, voided by you without reasonable explanation are now finalized:
I LOST 1735SEK(200€) DUE TO THIS!
"Whilst these bets were all placed in good faith, in order to be fair to all users we have had to void/lapse them"
Well, I definitely NOT feel I have been treated fairly, thats for sure, as I said in earlier E-mail, I have not even got an explanation from you.
/ Anders
----- Vidarebefordrat meddelande ----
Till: ""
[email protected]"" <
[email protected]>
Skickat: söndag, 8 juli 2012 21:37
Ämne: VB: Voided/Lapsed Bets
Now I see that you actually voided 2 confirmed and matched bets from today.
WHY???
----- Vidarebefordrat meddelande ----
Till: "
[email protected]" <
[email protected]>
Skickat: söndag, 8 juli 2012 21:25
Ämne: SV: Voided/Lapsed Bets
Hi,
I'm really upset now, Over 1 hour after I placed my confirmed(matched) bets below, you send me an E-mail about they being voided.
Why? You don't even bother to give an reasonable explanation for this.
This kind of business is building on mutual trust, HOW am I supposed to trust you in the future?
/ Anders
Från: "
[email protected]" <
[email protected]>
Skickat: söndag, 8 juli 2012 18:10
Ämne: Voided/Lapsed Bets
Dear Anders
One or more of your bets, placed on the market has been voided/lapsed by Betfair. Whilst these bets were all placed in good faith, in order to be fair to all users we have had to void/lapse them.
Should you require any further information please do not hesitate to contact us by emailing
[email protected] or calling our helpdesk on 0870 0110444 (+44 20 8834 8060 from outside the UK). You will find details of the voided bets in "My Account, Betting History".
Please accept our apologies for any inconvenience, and we hope you continue to use and enjoy the site.
Kind regards
www.betfair.com
Voided/Lapsed Bets